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Submission + - Statisticians Investigate Political Bias on Wikipedia

Hugh Pickens writes writes: "The Global Economic Intersection reports on a project to statistically measure political bias on Wikipedia. The team first identified 1,000 political phrases based on the number of times these phrases appeared in the text of the 2005 Congressional Record and applied statistical methods to identify the phrases that separated Democratic representatives from Republican representatives, under the model that each group speaks to its respective constituents with a distinct set of coded language. Then the team identified 111,000 Wikipedia articles that include “republican” or “democrat” as keywords and analyzed them to determine whether a given Wikipedia article used phrases favored more by Republican members or by Democratic members of Congress. The results may surprise you. "The average old political article in Wikipedia leans Democratic" but gradually, Wikipedia’s articles have lost the disproportionate use of Democratic phrases and moved to nearly equivalent use of words from both parties (PDF), akin to an NPOV [neutral point of view] on average. Interestingly some articles like civil rights tend to have a Democrat slant, while others like trade tend to have a Republican slant while at the same time many seemingly controversial topics such as foreign policy, war and peace, and abortion have no net slant. "Most articles arrive with a slant, and most articles change only mildly from their initial slant. The overall slant changes due to the entry of articles with opposite slants, leading toward neutrality for many topics, not necessarily within specific articles.""
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Statisticians Investigate Political Bias on Wikipedia

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If this is a service economy, why is the service so bad?