I want IBM to maximize customer satisfaction, which will, in turn, attract more customers, which will drive up my profits even more.
Telling a customer "No, you can't run that operating system, and we won't help you restore your disk. Go away." is the surest way to drive new business away as bad word of mouth spreads.
IBM should adopt Dell's take on alternative OS's. "Install 'em. If you do it properly it should work. If it doesn't, we'll help you get your laptop back to factory specs." (i.e. System restore)
There are ways to maximize profits that don't involve fscking the customer.
the unbeliever
aim:dasubergeek99
yahoo!:blackrose91
ICQ:1741281
Re:IBM's smart move for shareholders (Score:3)
I want IBM to maximize customer satisfaction, which will, in turn, attract more customers, which will drive up my profits even more.
Telling a customer "No, you can't run that operating system, and we won't help you restore your disk. Go away." is the surest way to drive new business away as bad word of mouth spreads.
IBM should adopt Dell's take on alternative OS's. "Install 'em. If you do it properly it should work. If it doesn't, we'll help you get your laptop back to factory specs." (i.e. System restore)
There are ways to maximize profits that don't involve fscking the customer.
the unbeliever
aim:dasubergeek99
yahoo!:blackrose91
ICQ:1741281