writes "Sending an individually-written e-mail to my state senator resulted in an automated response saying that since she receives hundreds of e-mails a day, there might be no personal response, but please don't take that to mean she hasn't read my e-mail. So I contacted her again suggesting that was a pretty poor answer. Most of the e-mails she receives are mass mailings coordinated by various interest group websites. Why doesn't she put those to the side, I asked, and prioritize response to individual e-mails from constituents who've taken the time to actually write? Her response? She often can't tell the difference at first, so spends time drafting responses to the first instances of group e-mail spam, and gets diverted from responding to those who really write her. Are there tools out there which a politician can use to identify the incoming group-think blasts and put them to to side? It's easy enough to imagine sorting by repeated content or headers, if I ran the mail server, but I'm looking for packages already out there that a state-level representative, with no staff to speak of, might use to cut through the mess and prioritize communication with constituents who care enough about an issue to draft their own thoughts."