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Submission + - Lessons Learned from Skype’s Outage (infoq.com)

aabelro writes: On December 22th, 1600 GMT, the Skype services started to become unavailable, in the beginning for a small part of the users, then for more and more, until the network was down for about 24 hours. A week later, Lars Rabbe, CIO at Skype, explained what happened in a post-mortem analysis of the outage.
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Lessons Learned from Skype’s Outage

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Computers are unreliable, but humans are even more unreliable. Any system which depends on human reliability is unreliable. -- Gilb